Shipping Policy

Shipping and Delivery

• Shipping Destinations:

We currently ship only to the contiguous U.S. (48 states) and Canada.

• •  Excluded: P.O. boxes, military addresses (APO/FPO), and territories outside the 48 U.S. states and Canada.

• Shipping Methods & Carriers:

Orders are fulfilled via FedEx, UPS, or USPS, depending on destination and package size.

• Processing Time:

All orders are processed within 1–2 business days after placement.
Cut-off time: Orders placed before 1:00 PM EST on business days will be processed the same day; orders after 1:00 PM will be processed the next business day.

• Delivery Timeframes:

U.S. (48 states): 3–5 business days after processing.
Canada: 5–10 business days after processing (subject to customs clearance).

• Free Shipping:

  • U.S. (48 states): Free standard shipping on all orders.
  • Canada: Free standard shipping only on orders above $200 USD (minimum threshold). Otherwise, shipping costs will be calculated and displayed at checkout.

Important Notes:
HIGHOHAY is not responsible for delays or errors caused by shipping carriers.
Delivery dates are estimates and not guaranteed. Tracking information will be provided once your order ships.
For questions, contact us at support@highohay.com